Change of Mind Returns
Should you change your mind, goods may be returned to Spider Tarp within 2 weeks (14 days) of delivery for a credit or refund, providing the goods are in their original packaging, unused and in new condition. You are responsible for return shipping costs.
Spider Tarp warrants its products against defects for a period of one year from the date of purchase (“the Warranty Period”). Spider Tarp will repair or replace the product, at its sole discretion, should a warrantable defect arise within the Warranty Period.
This warranty excludes faults or failures caused by improper use, fair wear and tear, or failure to follow the instructions for use and warnings. This warranty is in addition to other rights and remedies under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the event that Spider Tarp is liable under this warranty then Spider Tarp’s liability is limited to repairing or replacing the product or part of the product that does not comply with this warranty and in no case shall Spider Tarp be liable for consequential loss.
The first step to get a warranty return under way is to contact Spider Tarp with your details, a description of the problem and some photos of the issue. From these details we will be able to advise the next course of action which will usually be to initiate a return.
If a product is found to be faulty within 14 days of delivery, and Spider Tarp is notified within this time frame, we will cover the cost of any shipping required from and to the delivery location.
If a product is found to be faulty after 14 days from delivery, you are responsible returning the product at your expense. In some instances an item may not need to be returned but rather a replacement can be supplied directly to you.
Online Returns Procedure
In all instances Spider Tarp must be contacted prior to a return being sent so that a Return Authorisation (RA) number can be provided. This ensures that all returns are dealt with as quickly as possible. Failure to adhere to these instructions may result in delays processing your return or additional costs.
- Step 1: To start a return contact Spider Tarp (firstname.lastname@example.org or by phone) providing details of what you would like to return and why, and to receive an RA and return instructions
- Step 2: Repackage the product securely to avoid any damage in shipping and address to:
Spider Tarp Returns
Unit 2/195 Jackson Rd
Sunnybank Hills QLD 4109
- Step 3: Ship the product and provide tracking details to Spider Tarp
- Step 4: Product received into the Spider Tarp warehouse and product condition checked
- Step 5: Upon product condition being confirmed a refund, credit or exchange will be processed